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Customer Service

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

OPTIONS TO RESOLVE WARRANTY ISSUE: 

  1. You will take boat to the nearest Repair Shop, and we will reimburse your cost, up to pre-approved amount, once we will receive copy of the receipt for repairs. If necessary, we will assist you in finding repair shop near you and will negotiate repair costs.
  2. If defect is small and will not affect normal operation of the boat we will issue price adjustment or credit according to the level of defect.
  3. If you are able to fix problem on your own, we will send you requested repair parts free of charge ,Example: valve replacement, D-rings, fabric, glue, etc. We may also choose to offer you credit or refund depending on the nature and difficulties of repairs.
  4. If damage is extensive and repair facility is not available within reasonable distance,we will replace the boats for free .
    If small accessories, such as hand pump or paddles, etc., have been found to be defective or damaged during shipment, please let us know and replace for free.

Copyright : Nanjing Yahot Inflatable Boat Co.,Ltd. Rights Reserived. For More Information : info@axinflatableboat.com Qixi Road 8, Qilin Industrial Area ,Qinlin Town, Nanjing , China. Tel:86-25-87139736 86-25-84199957 Fax :86-25- 87108061